Latest news from Heavy Lift & Project Forwarding International Magazine

LEEA fine-tunes Technical Triage system

The Lifting Equipment Engineers Association (LEEA) has fine-tuned its Technical Triage system, which aims to resolve questions within 48 hours.

“We encourage members to send all technical queries in by email to [email protected] as the first port of call for the triage system,” said Ben Dobbs, head of technical services at LEEA.

“This is vital for members seeking answers to their questions, because LEEA cannot support advice and guidance if the question is not logged in the triage system.”

Technical Triage will improve and expand the way that frequently asked questions are dealt with, LEEA said. The system will also provide an opportunity for LEEA to learn more about its members and the challenges they face,

Examples include the possibility of monitoring industry issues; identifying training requirements; and spotting shortfalls in standards, legislation, LEEA guidance and industrial practices. “With this greater awareness and knowledge, LEEA can commence the improvement process,” the association said.

The system will also maintain a single LEEA interpretation of legislation, standards and industrial best practice, while enabling the LEEA team to focus technical resources on the most critical problems.

Members will receive reports containing data such as the number of technical queries received and responses sent; responses sent within 48 hours; questions requiring new guidance or changes to industry practices; and technical queries from specific geographical areas.

“To gain a more accurate picture of industry issues we need all members to use the Technical Triage system,” Dobbs pointed out.

leeaint.com

Heavy Lift | News

Collett introduces LoCity Driving course thumbnail image

Collett introduces LoCity Driving course

May 2 - UK-based Training4Transport, a division of Collett Holdings, has introduced a certificate of professional competence (CPC) course designed to give drivers an insight into ways to reduce fuel use and emissions.
Views: 1914
Crosby delivers training courses thumbnail image

Crosby delivers training courses

April 19 - The Crosby Group has conducted two rigging training courses in the USA on behalf of its distribution partner, B.C. Wire Rope & Rigging.
Views: 2128
FROM THE MAGAZINE: Shock monitoring in transformer transportation thumbnail image

FROM THE MAGAZINE: Shock monitoring in transformer transportation

September 18 - Damage to transformers during transit can go unnoticed until after installation. However, impact monitoring during the move can highlight problems and save considerable time and expense, according to impact monitoring equipment manufacturer SpotSee. 
Views: 1791

Heavy Lift Across The World

Discover heavy lift and project logistics industry news from around the world by region.