The British International Freight Association (BIFA) has appointed Denise Hill as member engagement director.
With a strong background in commercial and relationship management, Hill will oversee and develop BIFA’s interaction with its membership in regard to the services it provides and how they are delivered.
For much of the past decade, Hill has worked for DHL Global Forwarding and was involved in Customs brokerage account management and related activities, building strong relationships to progress account growth for multinational clients. Most recently, she set up and implemented a new team to manage Brexit-related Customs activities for the company’s clients from the automotive sector.
The appointment is part of the association’s strategy to enhance engagement and further raise its profile with its members.
Steve Parker, BIFA director general, explained: “The newly created role is designed to strengthen and support our engagement with our members; ensure that their views reach all areas of the association; and are reflected in the work undertaken by the secretariat.”