Liebherr has expanded its digital product portfolio for its range of crawler cranes, deep foundation equipment and maritime cranes with the development of a remote service tool.

Audio and video calls, a chat function, screen sharing, image and document exchange services and whiteboarding functions have been integrated into the tool, which Liebherr said results in real-time, fast and effective customer support.

Liebherr has tested the tool in remote locations and challenging situations throughout the last 12 months in order to adapt its functions to customer requirements.

Due to the Covid-19 pandemic, Liebherr decided to offer an extended test phase, meaning all customers now have the opportunity to use the remote service app via a laptop, tablet or smartphone free of charge until the end of 2020.