The Caldwell Group, a manufacturer of under-the-jib equipment and lifting solutions, has launched its Fast Find online tool that gives customers instant access to distributor pricing and product availability.
Fast Find is part of the company’s online distributor portal. Lisa Sympson, marketing manager at Caldwell, said: “Our customers asked, and we listened. They wanted a fast and easy way to get pricing and availability so they can prepare quotes for their customers more quickly and serve them even more efficiently. And now they’ve got it. No more phone calls. No more waiting on hold. No more delays.”
Sympson continued: “The thing about these dealers is that they get all kinds of enquiries every day from those various end-user markets. We need to provide the support, online and otherwise, that helps them serve their customers in the best way possible. The breadth of knowledge that these partners need is vast. They’re offshore one minute, up a tower crane the next, and finish the day at an industrial site doing a chain sling inspection.”