June 5, 2014 - The success of Shuttlelift's Service School for dealers and field service technicians at its manufacturing facility in Sturgeon Bay, USA, earlier this year has prompted the manufacturer to hold a third class later this year.
Richard Huston, Shuttlelift CustomerCare service technician said: "We developed these classes to better train and empower the field service technicians, enabling them to be even more self-sufficient while on location."
An out-of-service machine means costly downtime for the facility. The longer a facility has to wait for assistance, the longer its operation is at a standstill; not only is that an unwelcome development for customers and employees, it's a heavy hit to the business's bottom line.
Huston noted that it is unusual for field service technicians to have factory-calibre knowledge of complex electrical systems. That's why developing this knowledge base among Shuttlelift's global corps of technicians is a critical element of the Service School; which is also focused on the importance of Shuttlelift's inspection programme.
The service technicians who attended this earlier school sessions travelled from as far away as Malaysia, Japan and Europe, as well as from throughout North America.