The restrictions put in place to limit the spread of Covid-19 is changing the way the transport and logistics industry operates. Remote solutions are becoming increasingly important.
Across the globe, companies are shutting the doors to their offices and personnel are being asked to work from home in a bid to stop the spread of Covid-19. Those in operational roles are adjusting in a different way.
For example, many shipping companies are limiting the amount of people involved during loading operations. In some circumstances, no surveyors are allowed to board the ship.
Since its launch in October 2018, DNV GL’s remote surveys have been gaining in popularity.
Remote surveys and inspection means that for a range of surveys, a DNV GL surveyor will not be required to travel to the vessel. Instead, by using an online connection or video streaming link, a dedicated team of remote surveyors can provide support to vessels anywhere in the world with documentation, images, video (streaming or recordings), and input provided by the customer and crew.
“In these challenging times we are seeing the benefits of the full scope of digitalisation initiatives that we have been building up over the past few years,” said Knut Ørbeck-Nilssen, ceo of DNV GL – maritime.
“The use of remote surveys has meant that we have been able to limit disruptions to customer operations resulting from travel bans or quarantines involving our surveyors. Ship operators are able to receive immediately updated and verified electronic certificates, which make their business dealing with class, authorities and vendors much more efficient. This has all been backed by expert teams in the regions and through our DATE (Direct Access to Technical Experts) hubs, which cover technical and survey requests around the globe 24/7 and have solved 500,000 cases since the launch of the service five years ago.”